We’re here 24/7 for emergencies.
Smoke Alarm & Gas Safety Compliance - Anytime, Day or Night.
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CheckHero’s 24/7 renter emergency support service gives you peace of mind that urgent issues like beeping smoke alarms, gas leaks, or other compliance-related emergencies will be handled quickly and professionally - even outside business hours.
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Our team quickly troubleshoots, resets, or replaces faulty alarms to restore safety.
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Licensed technicians perform on-site leak detection and isolate the issue for repair.
We handle urgent compliance issues that can’t wait until the next business day - keeping your property safe, compliant, and stress-free around the clock.
Our 24/7 emergency support is available to all renters, ensuring urgent issues are made promptly and safely. If we can’t resolve the problem over the phone, a qualified technician may be dispatched onsite.
This way, you and your renters have peace of mind knowing exactly what’s covered and when.
Every service we complete comes with a full warranty.
If any issue arises due to our work, such as a faulty smoke alarm, incomplete installation, or equipment failure, we’ll return to the property at no additional cost to resolve it.
Annual Subscription Properties
These include unlimited free call-outs - if we are unable to conduct a repair onsite (from our set list of basic electrical and smoke repairs) we will provide a quote for the repair.
Non-Subscription Properties
We will first provide a quote for the call-out before attending. Once again, if we are then unable to conduct a repair onsite we will provide a quote for the repair.
Our 24/7 process ensures renter emergencies are handled quickly, professionally, and without extra hassle for property managers.
Renters call our 24/7 Support Line to report an urgent issue. Our trained operators assess the situation and try to resolve it immediately over the phone through safe troubleshooting and guidance.
If the issue can’t be fixed remotely, we log and classify the repair by urgency and type - following your agency’s pre-approved categories and parameters.
We’ll first reach out to your preferred trades. If they’re unavailable, CheckHero dispatches from our verified network of licensed professionals. All trades are contacted on behalf of your agency for a seamless experience.
If the repair is within your pre-authorised limit, CheckHero sends the technician straight away. For unquotable issues, we’ll only proceed once authorised - ensuring full cost control for your agency.
Once the job’s done, we provide a comprehensive digital report - including timestamps, cause, trade details, and responsibility (renters vs. rental provider).
Our 24/7 emergency support keeps your properties compliant, your tenants happy, and your team stress-free. Here’s why agencies rely on CheckHero every day.
