We’ll come in and perform any necessary repairs to ensure your home is compliant.
Have a claim? Our friendly customer support team is here to help!
Lock in your rental yields today without having to worry about any unexpected repairs.
All repairs are completed by our network of accredited, licensed trades.
We cover an unlimited number of claims for any electrical, gas or smoke alarm repairs required to make your home compliant with current Victorian legislation. Common examples include:
Emergency works are typically excluded from what we offer. In the case of an emergency, we will endeavour to dispatch a tradie as soon as possible, but cannot guarantee a same-day visit.
We cover up to $2000 of labour and parts per job. In the unlikely event that the claim exceeds this, we will provide a quote for your approval for the repair and charge the difference between our quote and the $2000.
You can lodge an unlimited number of claims with us to get your property compliant. We charge a flat $50 service fee for any job we are called out for.
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Repairs specific to Victorian compliance legislation |
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Unlimited number of claims |
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Reasonable, transparent price |
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Highest repairs claim limit |
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Plumbers/Gas fitters require the additional specialised class of “Type A appliance servicing” endorsed as part of their current license with the VBA. The specific approved competency unit is CPCGS4022A.
Accurate as of June 2022, new legislation require both the gas safety checklist to be filled out as well as a copy of the online VBA servicing record, according to the VBA a new mechanism is in development to make this submission easier and simpler, however nothing is concrete at this point in time and updates will be provided in the future. This is important for the rental provider because the previous checks only just required the gas safety checklist, a lot of the agents/landlords are not aware of this new requirement.
There are many possible scenarios with a gas leak, we check for gas pressure and if we detect a drop in pressure between the meter and the appliance it would indicate a leak in the gas line somewhere, however it is not possible to determine the location of the leak as the lines are underground, safety legislation require the attending plumber to shut off the gas entirely or to the said appliance and will recommend a repair or replacement ASAP with the rental provider.
If the leak occurs before the gas meter, it is usually the responsibility of the gas provider, in Victoria, it would be between, Multi net Gas, Australian Gas Network, and Aus Net Services. If the leak occurs after the gas meter, it is your responsibility as the rental provider.
Recommendations will be made to replace or repair asap to the rental provider or their agent, tenants will be notified as in some cases an appliance must be cut off if unable to be made safe on the spot.
Refer to your rights as a tenant from Consumer Affair Victoria, urgent repairs can be organised by the tenant only in certain set circumstances up to $2500. See more details at the CAV
The monthly compliance subscription covers any unexpected repairs to your property between now and your next check that are required to ensure your property is compliant with Victorian legislation.
We do not provide emergency repairs - typically however, we can organise a tradie the following day or the same week. The limit for each claim is $2000 which includes parts and labour. We also exclude any repair which is not required in order for the property to achieve compliance with Victorian legislation.
We charge $10 per month per property, making it an affordable option for landlords.
Yes, there is a $50 service fee per job each time we’re called out.
Filing a claim is easy - simply contact our customer service team and they will guide you through the process.
Yes. If you provide your successful compliance certification, you will be able to sign up to this service.
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Includes 2x checks: 1x Gas and 1x Electrical.
Includes 3x checks: 1x Smoke Alarms, 1x Gas and 1x Electrical.
Includes 2x checks: 1x Smoke Alarms and 1x Gas.
Includes 2x checks: 1x Smoke Alarms and 1x Electrical.
Includes 1x checks: Gas.
Includes 1x checks: Electrical.
Includes 1x checks: Smoke Alarms.
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