Your property manager or rental provider has engaged us to carry out the required safety checks at your property.
The owner/rental provider covers the cost as part of the agency’s compliance programme.
Billing is arranged directly with your property manager—there is nothing to pay on the day, and we will never request cash at the door.
If any non-standard repairs or parts are required, your property manager will seek approval first and confirm who is responsible for those costs before we proceed.
No problem—there are a few options:
Reschedule: Use the link in your confirmation message or contact us to arrange another time (same-day changes subject to availability)
Briefly, yes. Some tests require temporary isolation.
We will restore services once testing is complete and ensure everything is left safe.
We send the compliance report and certificates to your property manager within 24–48 hours of the visit.
If anything unsafe is identified, your property manager is notified immediately with recommended next steps.
If you would like a copy of the report, please contact your property manager.
Clear access to:
Book via our portal:
https://app.checkhero.com.au/booking-portal
Or contact our team directly on 03 8338 4867.
Timeframes depend on location and renter availability:
No, we coordinate directly with the renter or property manager.
Reports and certificates are issued within 24–48 hours after the inspection.
We offer multiple convenient booking options:
Call us: Contact our team on 03 9000 0480, and we will assist you
Yes. CheckHero provides complimentary portal access, including support for:
There are no charges for portal access or for services required to populate the portal.
You can:
We can also arrange a portal walkthrough for your team—please email onboarding@checkhero.com.au.
Yes, we integrate with systems such as PropertyMe and PropertyTree.
We provide controlled access, syncing only the data you approve, including:
To get started, please email onboarding@checkhero.com.au.
Yes, we offer flexible compliance management:
Contact onboarding@checkhero.com.au, and our team will support you with:
We can also support incremental portfolio transitions where required.
Once a booking is created:
If the renter remains unresponsive after five contact attempts, the matter is escalated and you will be notified.
We provide 24/7 phone support for renters to ensure urgent issues are addressed promptly.
This ensures urgent safety concerns are handled quickly and in line with your instructions.
Yes. We can organise rental provider approvals via customisable email campaigns (opt-in or opt-out), with full tracking available in the portal.
Alternatively, you may manage approvals internally.
No. All services are quoted upfront, and any additional work requires approval before proceeding.
Yes, standalone services are available. Bundled services may offer better value and ensure full compliance.
We focus on:
We follow a structured engagement process with multiple contact attempts.
After five unsuccessful attempts, the issue is escalated.
We will review, follow up, and provide a clear resolution promptly.
We minimise disruption through flexible scheduling and efficient service.
The job is marked as missed access, and the renter is prompted to reschedule. You will also be notified.
Yes, via the booking link or by contacting our team. Same-day changes depend on availability.
We proactively manage bookings through early activation, continuous follow-ups, and escalation processes.
CheckHero takes the data security of its clients and their data extremely seriously.
We are committed to maintaining the confidentiality, integrity, and security of all data.
