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How to do I book a compliance service?
How to do I book a compliance service?
How to know if my property is compliant with current regulations?
How to cancel or modify a booking?
FAQs
Sales, Bookings, and Enrolment
Tenant
For Property Managers
You can organise your checks by booking through your CheckHero portal or by sending work orders to support@checkhero.com.au. For any inquiries, please call us at 0383384867. Alternatively, if you are interested in automated bookings for your portfolio, reach out to our onboarding team at onboarding@checkhero.com.au.
For Private Landlords
Book your compliance service with ease through our booking portal link : [https://app.checkhero.com.au/booking-portal]. Alternatively, you can contact our sales team directly for assistance.
We send the compliance report and certificates to your property manager within 24–48 hours of the visit.
If anything unsafe is identified, your property manager is notified immediately with recommended next steps.
If you would like a copy of the report, please contact your property manager.
Clear access to:
Briefly, yes. Some tests require temporary isolation.
We will restore services once testing is complete and ensure everything is left safe.
No problem—there are a few options:
Reschedule: Use the link in your confirmation message or contact us to arrange another time (same-day changes subject to availability)
The owner/rental provider covers the cost as part of the agency’s compliance programme.
Billing is arranged directly with your property manager—there is nothing to pay on the day, and we will never request cash at the door.
If any non-standard repairs or parts are required, your property manager will seek approval first and confirm who is responsible for those costs before we proceed.
Your property manager or rental provider has engaged us to carry out the required safety checks at your property.
In some cases, depending on the size of the room share property, CheckHero may charge an additional amount. Please contact support@checkhero.com.au and we can confirm exact pricing for your specific property.
Yes, by default CheckHero provides quotes for any required rectifications simultaneously to sending property managers the compliance report.
Please note that we issue all quotes zero-obligation basis, meaning the required rectifications may be completed by any third party. Typically, the quote and compliance report will provide an adequate level of detail for the third party to assess the situation and conduct the necessary rectifications, however if there is any confusion our team is happy to provide further clarification and guidance upon request.
If you do have a rectification completed by a third party, please contact our team to ensure it is correctly updated and reflected in your portal.
In cases where an owner manages four or more properties within the same building, and we are able to complete all the checks on the same day (for example, with key access), we are able to extend a 15% discount to the owner.
Compliance checks are typically conducted 1-3 weeks after they have first been booked. The specific scheduling date depends on the time we organise directly with the tenant (unless we have made alternative arrangements with the property managers, including key collections).
Following completion of the compliance checks, the compliance reports, together with a quote for any required rectifications if applicable, will typically be issued within 1-2 business days.
The CheckHero annual subscription includes up to 4x repairs included in each year’s subscription, specifically including:
Standard Powerpoint Replacement
Standard Light Switch Replacement
Faulty Circuit Breaker Replacement
Faulty Residual Current Operated Circuit Breaker (RCBO)
Fault or Expired Smoke Alarm
Firecaulk Switchboard
In the event that there is an cancellation, we will charge the difference between the regular one-off checks price for all completed checks and any included repairs, and the amount paid for the subscription.
For example, if the client has a gas, electrical and smoke alarm check completed in year 1 ($399 + GST), has paid the year 1 subscription fee of $299 + GST, and then cancels in year 2, we will charge an additional $100 + GST.
Please note that in cases where the property manager loses management of the property, we waive this subscription period.
Property managers receive discounted pricing on all CheckHero services. For example, our compliance bundle (gas, electrical and smoke alarm checks included) is $399 + GST for property managers, and $429 + GST for any direct landlords.
Put your compliance on autopilot with a plan that auto-renews each year. No sign-up fees or other hidden costs, however our subscription options have a minimum 2 year term. Includes 4x free basic repairs and free call-outs.
CheckHero will automatically prioritise certain situations for automatic escalation, for example if a gas leak is discovered onsite.
In addition to this, you can always request an urgent compliance check or rectification. In order to organise this, please contact the team at support@checkhero.com.au
You can reschedule or cancel a service booking using the CheckHero portal, by going to the ‘Bookings’ ‘Active Bookings’ tab. For jobs which have not yet been completed, you will have an option to ‘Cancel Booking’ in the column furthest to the right.
Alternatively, please contact our customer service team at 0383384867 or send an email to support@checkhero.com.au for assistance.
You can organise your checks by booking through your CheckHero portal or by sending work orders to support@checkhero.com.au. For any inquiries, please call us at 0383384867. Alternatively, if you are interested in automated bookings for your portfolio, reach out to our onboarding team at onboarding@checkhero.com.au.
Book your compliance service with ease through our booking portal link : [https://app.checkhero.com.au/booking-portal]. Alternatively, you can contact our sales team directly for assistance.
Yes, you can view this in the ‘Active Bookings’ tab. When a compliance check has been scheduled by the tenant, it will be visible in the ‘Status’ column.
We will contact the tenant the day before and the day of the compliance check to remind them about our visit. Tenants will also be provided with an estimate of our exact arrival time.
However, we understand that things can still go wrong and that a tenant may become unavailable. In these cases, there is no re-visit fee.
In addition to being emailed and texted, tenants will also receive calls from our team where they can directly speak to our agents.
This is often a useful opportunity for them to have any concerns addressed and to provide suitable visit times for our scheduling team.
CheckHero will provide alternative rectification quotes for any job, including those where the original compliance check was managed by a different compliance provider.
We have dealt with numerous situations where, as part of transitioning a property manager from an existing provider, we will go through the entire list of outstanding rectifications required and provide quotes for each. As ever, these quotes are commitment-free and come with our best price guarantee.
CheckHero will work with previous compliance providers and landlords to attempt to piece together the compliance history of each property in your portfolio.
For any compliance gaps which remain, where we are unable to ascertain the compliance history, we give property managers two options:
CheckHero automated campaigns work on the basis that we organise compliance checks only as they fall due. Therefore, if compliance checks have already been completed this year, our system will automatically recognise that they are not currently due and only schedule them next year or the following year as required.
We are able to exclude any properties from your campaign. This may include:
To get started, please contact our team at onboarding@checkhero.com.au.
Our team will assist you with every stage of the transition, including templates that you can send an existing provider to notify them of your termination. Our technology can handle a variety of situations, including cases where you need to migrate your portfolio to CheckHero incrementally (eg. if part of the portfolio is still on an active subscription).
The team will then work with you to integrate your property management system, collect and import your compliance history, organise landlord approvals and automate your compliance bookings.
All CheckHero templates are customisable, including the communications we use to obtain approvals from landlords to conduct compliance checks at their properties.
During the campaign set up phase, the onboarding team will provide the property manager with sample templates, depending on whether the property manager wants an opt in campaign (where the landlord must confirm their enrollment explicitly) or an opt out campaign (where the landlord has a set period in which to opt out, otherwise their property will automatically be enrolled). In all cases, these templates may be customised.
CheckHero is able to organise to collect approvals from landlords. We can organise an email campaign to collect approvals either on an opt-in or opt-out basis for your landlords. All templates are completely customisable, and property managers are able to track exactly which landlords opt in and out via our portal.
Alternatively, property managers may skip this step if they want to collect approvals from landlords directly.
We work closely with property managers to create a comprehensive dataset of their compliance history.
We build this from a variety of sources including:
Our preferred approach to compliance is the full portfolio compliance campaign. This typically involves four steps:
In addition to this list, CheckHero can provide a variety of other services to ensure a smooth transition from a previous compliance provider, including re-quoting all required rectifications.
In some cases, if the property is on a subscription but all the checks within the subscription period have been completed, we are able to take over and provide an equivalent level of coverage complimentary. This would include, in some cases, free call-outs and certain minor repairs.
If the property is locked into a subscription period with at least one check in the future, we are able to stagger its start date with a CheckHero compliance campaign. This means the bulk of your portfolio can start first, and then we will enrol the property when it rolls off its subscription period.
If you integrate your property management system with CheckHero, we are also able to filter out any properties which are assigned to different compliance providers. In the case of PropertyMe, we can either include or exclude any given label (eg. we could include all properties with the label ‘CheckHero’). In the case of Property Tree, property managers can select to only integrate properties which match the creditor reference for CheckHero.
We routinely work with third party compliance providers to gain access to your compliance history, in the event that you do not have a copy of this.
We will load this compliance history into your portal, and upon request we can also upload it directly into your property management system (if we have an integration set up). This means if we do set up an automated campaign, we will be organise checks only as they fall due based on the date of the previous compliance checks with your previous provider.
We have set up a detailed calculator at https://www.checkhero.com.au/property-managers for you to calculate the savings to your landlords. This calculator aims to provide a like-for-like price depending on the particular inclusions of your current provider.
All our services, including compliance checks and repairs, are backed with a best price guarantee.
Reports and certificates are issued within 24–48 hours after the inspection.
No, we coordinate directly with the renter or property manager.
Timeframes depend on location and renter availability:
Book via our portal:
https://app.checkhero.com.au/booking-portal
Or contact our team directly on 03 8338 4867.
CheckHero’s gas compliance service includes a thorough inspection of all landlord-supplied gas appliances and LPG cylinders, along with their related components. It ensures gas isolation valves are properly installed and situated correctly.
Additionally, the service conducts tests for gas combustion spillage, ensuring safety and compliance with regulations. This check aims to guarantee that all gas systems and appliances are functioning correctly and safely.
CheckHero’s electrical compliance service includes a thorough inspection of all landlord-supplied electrical appliances and comprehensive checks of the switchboard.
It ensures that residual-current devices (RCDs) are correctly installed and functioning properly.
Additionally, the service involves tripping the RCD to test its functionality. This check aims to guarantee that all electrical systems and appliances are safe and compliant with regulations.
CheckHero’s smoke alarm compliance service includes comprehensive testing to check for volume, positioning, and damage, including recording sound pressure levels.
It also involves replacing all smoke alarm batteries. Additionally, a thorough audit report is provided, which includes a compliance certificate and detailed information on the work completed.
This report is accessible via the CheckHero Portal. This service aims to ensure all smoke alarms are functioning properly and meet safety standards.
The second page of the Safety Check Report provides a summary of the inspection, including the property’s address, the date of the inspection, and the results.
Pages 3 to 5 of the Safety Check Report follow the template set by Energy Safe Victoria. In Section E, you will find details of the smoke alarm inspection. This section lists the type of smoke alarm, its location, expiry date (as smoke alarms must be replaced every 10 years), and any issues related to the alarm and its compliance status.
Section F of the Safety Check Report presents a table detailing the issues observed during the inspection, along with the recommended actions to achieve compliance.
Photos taken during the inspection are included in the Annex section of the report, highlighting the issues listed in Section F. Any rectification work carried out during the inspection is also documented in the report.
The second page of the Gas Safety Check Report provides a summary of the inspection, including the property’s address, the date of the inspection, and the results.
The following pages of the Gas Safety Check Report adhere to the template set by Energy Safe Victoria. They list the type of appliance, including brand and other details, and provide comments on whether there are any issues or if the appliance complies with safety standards.
The report also presents a table detailing the issues observed during the inspection, along with the recommended actions to achieve compliance.
Based on the findings of the inspection, the gas inspector will then declare whether the property is considered compliant, non-compliant, or unsafe.
Yes, CheckHero will change the batteries on every smoke alarm checked.
There are two ways in which a property manager can view upcoming and completed bookings.
Yes we are able to organise key collections upon request. To organise a key collection, please contact our support team at support@checkhero.com.au.
Please also note that the property must a live power connection in order for us to conduct the checks. In certain situations, for example between tenancies, there may be no power connection in which case it will not be possible for us to conduct the checks.
Yes, by default CheckHero provides quotes for any required rectifications simultaneously to sending property managers the compliance report.
Please note that we issue all quotes zero-obligation basis, meaning the required rectifications may be completed by any third party. Typically, the quote and compliance report will provide an adequate level of detail for the third party to assess the situation and conduct the necessary rectifications, however if there is any confusion our team is happy to provide further clarification and guidance upon request.
If you do have a rectification completed by a third party, please contact our team to ensure it is correctly updated and reflected in your portal.
Compliance checks are typically conducted 1-3 weeks after they have first been booked. The specific scheduling date depends on the time we organise directly with the tenant (unless we have made alternative arrangements with the property managers, including key collections).
Following completion of the compliance checks, the compliance reports, together with a quote for any required rectifications if applicable, will typically be issued within 1-2 business days.
In all cases where we do a smoke alarm replacement/installation, it will be fully covered under a warranty period of 12 months and we will return free of charge. If we’ve just replaced the batteries in the course of a regular check, we’re happy to go back free of charge and try another battery – however if the smoke alarm itself needs to be replaced then we’ll need to charge for this.
If you notify the CheckHero team at support@checkhero.com.au, we can update your portal to reflect the fact that a property has had a repair successfully completed.
CheckHero will arrange to have a technician revisit the site as quickly as possible and at no additional charge.
Our callouts typically occur through the work day. However, in the event of an emergency, or upon request from property managers, we are able to organise an after-hours callout.
CheckHero will provide alternative rectification quotes for any job, including those where the original compliance check was managed by a different compliance provider.
We have dealt with numerous situations where, as part of transitioning a property manager from an existing provider, we will go through the entire list of outstanding rectifications required and provide quotes for each. As ever, these quotes are commitment-free and come with our best price guarantee.
At this stage CheckHero does not offer Minimum Standards services. We are, however, able to recommend a variety of providers upon request.
CheckHero offers a wide array of general maintenance services to clients, primarily focused around electrical and gas maintenance.
If you have a specific maintenance requirement, please send it to support@checkhero.com.au and our team will assist you in having it organised.
If gas needs to be shut off during the gas leak, we will immediately contact the property manager to notify them about the situation and, where possible, arrange an approval for an immediate on-site rectification.
Where we are unable to complete this onsite, CheckHero has a network of trades who are able to complete the rectification after hours or over weekends (with no additional weekend pricing surcharge applicable).
We will organise for an emergency call-out if there are issues with the gas or hot water following our inspection.
Yes. We can organise rental provider approvals via customisable email campaigns (opt-in or opt-out), with full tracking available in the portal.
Alternatively, you may manage approvals internally.
We provide 24/7 phone support for renters to ensure urgent issues are addressed promptly.
This ensures urgent safety concerns are handled quickly and in line with your instructions.
Once a booking is created:
If the renter remains unresponsive after five contact attempts, the matter is escalated and you will be notified.
Contact onboarding@checkhero.com.au, and our team will support you with:
We can also support incremental portfolio transitions where required.
Yes, we offer flexible compliance management:
Yes, we integrate with systems such as PropertyMe and PropertyTree.
We provide controlled access, syncing only the data you approve, including:
To get started, please email onboarding@checkhero.com.au.
You can:
We can also arrange a portal walkthrough for your team—please email onboarding@checkhero.com.au.
Yes. CheckHero provides complimentary portal access, including support for:
There are no charges for portal access or for services required to populate the portal.
We offer multiple convenient booking options:
Call us: Contact our team on 03 9000 0480, and we will assist you
In cases where an owner manages four or more properties within the same building, and we are able to complete all the checks on the same day (for example, with key access), we are able to extend a 15% discount to the owner.
In some cases, depending on the size of the room share property, CheckHero may charge an additional amount. Please contact support@checkhero.com.au and we can confirm exact pricing for your specific property.
Property managers receive discounted pricing on all CheckHero services. For example, our compliance bundle (gas, electrical and smoke alarm checks included) is $399 + GST for property managers, and $429 + GST for any direct landlords.
Please contact us at support@checkhero.com.au and we will reissue a quote promptly.
Property managers can select the correct addressee for invoices as well as quotes. In the ‘Communications Preferences’ tab [link: https://app.checkhero.com.au/version-live/rea-dashboard?tab=Communications%20Preferences&subtab=%5D, you can select either the managing agent, branch or landlord.
To alter the billing address, please contact us at support@checkhero.com.au.
All invoices, paid and unpaid, can be viewed on the ‘Invoices’ tab
[link: https://app.checkhero.com.au/version-live/rea-dashboard?tab=Invoices&subtab= ].
We focus on:
Yes, standalone services are available. Bundled services may offer better value and ensure full compliance.
No. All services are quoted upfront, and any additional work requires approval before proceeding.
CheckHero does not charge for portal access, nor any services on behalf of the property manager required to populate the portal (for example, obtaining compliance history, setting up an active integration etc.)
In the ‘Communications Preferences’ tab, property managers can specify exactly where different communications are sent. For example, for post compliance-check invoices and reports, we can send it to the managing agent, the admin, the landlord, or all three. You can also specify a custom email for any particular communication.
To get the most out of the communications preferences configuration, we recommend speaking to our onboarding team at onboarding@checkhero.com.au.
To update tenant details, first open the ‘All Properties’ tab. Under the ‘Tenant Details’ column you will be able to see the tenant details provided to us; by clicking, you will be able to update the tenant’s details.
Please note that if you have a live integration set up and you attempt to change the tenant contact details with a different tenant to what is in your property management system, the tenant details in your property management system will eventually override this.
There are three methods by which you can add a new property to the portal:
CheckHero offers full training and support for all property managers. Please email our team at onboarding@checkhero.com.au to organise a suitable session time.
During the training, we can cover a variety of areas, including management of the portal itself. We can also assist with setting up an integration between CheckHero and your property management system (eg. Property Tree or PropertyMe) or create an automated compliance campaign.
Setting up an account is free and easy. Email our team at onboarding@checkhero.com.au to get started.
CheckHero offers full training and support for all property managers, including if you want to set up an integration between CheckHero and your property management system (eg. Property Tree or PropertyMe) or create an automated compliance campaign.
We proactively manage bookings through early activation, continuous follow-ups, and escalation processes.
Yes, via the booking link or by contacting our team. Same-day changes depend on availability.
The job is marked as missed access, and the renter is prompted to reschedule. You will also be notified.
CheckHero currently supports integrations with Property Tree and PropertyMe.
We are always looking to expand the set of integrations we support – please contact us at onboarding@checkhero.com.au to find out when your property management system will be supported.
No – setting up an integration with CheckHero is completely free for property managers.
To learn more about how to set up an integration, please contact us at onboarding@checkhero.com.au
You can view a full integration guide for PropertyMe here:
You can view a full integration guide for Property Tree here:
Yes – CheckHero currently integrates with PropertyMe and Property Tree.
You can view a full integration guide for Property Tree here:
and integration guide for PropertyMe here:
We proactively manage bookings through early activation, continuous follow-ups, and escalation processes.
Yes, via the booking link or by contacting our team. Same-day changes depend on availability.
The job is marked as missed access, and the renter is prompted to reschedule. You will also be notified.
CheckHero currently supports integrations with Property Tree and PropertyMe.
We are always looking to expand the set of integrations we support – please contact us at onboarding@checkhero.com.au to find out when your property management system will be supported.
No – setting up an integration with CheckHero is completely free for property managers.
To learn more about how to set up an integration, please contact us at onboarding@checkhero.com.au
You can view a full integration guide for PropertyMe here:
You can view a full integration guide for Property Tree here:
Yes – CheckHero currently integrates with PropertyMe and Property Tree.
You can view a full integration guide for Property Tree here:
and integration guide for PropertyMe here:
