Support That Never Sleeps

As a property manager, after-hour calls from renters can be stressful - especially when they involve safety concerns.
CheckHero’s 24/7 renter emergency support service gives you peace of mind that urgent issues like beeping smoke alarms, gas leaks, or other compliance-related emergencies will be handled quickly and professionally - even outside business hours.
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Property safety and condition checks

We assess key areas such as locks, windows, weather proofing, ventilation, and more to ensure properties meet the minimum standard requirements.

Essential amenity compliance

We check heating, bathroom facilities, window coverings, and food preparation areas to confirm all essential amenities are provided and compliant.

Required rectifications

Our team is qualified to manage most of the rectifications needed to bring properties up to standard, ensuring landlords meet their legal obligations.

Dedicated account manager, 7 day support

We’re committed to delivering a seamless service, 7 days a week, with dedicated support from your account manager.

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Urgent Issues We Cover

Our around-the-clock support line is here for:

Beeping or faulty smoke alarms 

Suspected gas leaks or gas system faults

Urgent compliance issues that can’t wait until the next business day

Included in Your Service

Our 24/7 emergency support is available to all renters, ensuring urgent issues are made promptly and safely. If we can’t resolve the problem over the phone, a qualified technician may be dispatched onsite.

For warranty issues

Every service we complete comes with a full warranty.

If any issue arises due to our work, such as a faulty smoke alarm, incomplete installation, or equipment failure, we’ll return to the property at no additional cost to resolve it.

Save landlords money

Some of our Property Managers Partners have saved over $1m per year on compliance fees for their landlords.

No keys

We don’t hassle you for spare keys - we’ll find a single visit time that actually works with tenants’ lives, and organise all their checks in one go.

Superior technology

Save hours with technology that just works. Put all your compliance on autopilot.

A team you can count on

Support when you need it, 7 days a week, including dedicated account managers and monthly in-office visits.

24/7 Renter Emergency Support Available

From beeping smoke alarms to urgent gas issues, our team is on call day and night, giving property managers and renters peace of mind around the clock.

For all other repair issues

Annual Subscription Properties

These include unlimited free call-outs - if we are unable to conduct a repair onsite (from our set list of basic electrical and smoke repairs) we will provide a quote for the repair.

Non-Subscription Properties

We will first provide a quote for the call-out before attending. Once again, if we are then unable to conduct a repair onsite we will provide a quote for the repair.

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This way, you and your renters have peace of mind knowing exactly what’s covered and when.

HOW IT WORKS

How It Works

1

Renters call the dedicated CheckHero main line

You can create and track bookings directly or send landlord authorisation requests. You can also select whether you opt landlords in or out of CheckHero.

2

Our team resolves the issue on call and confirms urgency

Provide access to a previous portal provider and we'll transfer all your property data including compliance dates and certification.

3

If needed, a qualified technician is sent to resolve the problem promptly

We'll keep you updated with any CheckHero activity for your properties, includes compliance checks and repairs. You can quickly book in a new service at any time.

Why Property Managers Love This Service

Stay compliant with urgent repair obligations under the Residential Tenancies Act

Reduce after-hours stress for property managers and their teams

Minimise renter complaints and claims by resolving issues quickly

Protect your rent roll with professional reporting and follow-up

Take the Next Step

Keep your renters safe, stay on top of compliance, and save your team from after-hours stress. Get in touch with us to see how CheckHero can support your rent roll 24/7.

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Contact us

Checkhero
Ground Level, 470 St. Kilda Road, Melbourne, VIC 3004
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